NB – All vouchers will be supplied in a gift box.
Your Gift Vouchers will be despatched within two working days. We regret that we can not deliver on Sundays or Bank Holidays.
Our gift voucher boxes will go through a normal size letter box.
Christmas delivery.
Due to the high volume of orders at Christmas, we do advise customers to order early for Christmas delivery. We regret that we cannot guarantee delivery between 21 December – January 2. Orders made after the 19th December cannot be guaranteed for delivery by Christmas. If you are very late we can send an email option.
How do I contact The Treatment Rooms regarding your Online Gift Vouchers Service?
You can contact us via e-mail at reservations@thetreatmentrooms.com or call us on 01273 818444, Mon-Fri 9am-8pm, Saturdays 9am-5pm.
How will I know when my order is processed?
As soon as you place your order, you will receive an e-mail from us, informing you that your order has been received and is being processed. Once your gift vouchers have been despatched to you or your chosen recipient, you will receive another email to confirm this
If we need to contact you about your order, we will attempt to reach you by email or telephone.
On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail. If you feel that your order has been failed unjustly, please place another order on our website using a different form of payment.
How are my gift vouchers delivered?
We use Royal Mail for all our deliveries.
Please note that we can not deliver on Sundays or Bank Holidays, nor can we guarantee delivery between December 19 – Jan 2.
Due to the high volume of orders at Christmas, we do advise customers to order early for Christmas delivery.
What if I’ve made a mistake on my order?
If you have made a mistake on your order, please ring The Treatment Rooms on 01273 818444 and we will do our best to correct it for you.
Do your gift vouchers have an expiry date?
The Treatment Rooms’ gift vouchers are valid for 12 months.
What will appear on my credit card statement?
Your credit card statement will read ‘The Treatment Rooms’ and the charge will be taken in Sterling and converted into your own currency if necessary.
The Treatment Rooms gift voucher – conditions of use:
All gift vouchers may be used as payment for goods or services at The Treatment Rooms.
The Treatment Rooms gift vouchers cannot be exchanged for cash.
The Treatment Rooms gift vouchers may only be exchanged for goods or services of a higher price than the face value. If exchanged for goods or services of a lower price then a credit will be added to the customer’s name.
This voucher may be used for settlement of accounts.
If you are dissatisfied with goods or services purchased online, please return these in the same condition as supplied by us within 7 days from date of purchase for a refund.
This voucher is only valid if complete, not defaced in any way.
The Treatment Rooms will not be liable in the event of this voucher being lost, damaged or stolen.
The Treatment Rooms only collects customer and/or recipient details for the purpose of the order and delivery processes involved in our online gift voucher service.
Security
No sensitive information is sent directly from your computer to our web server. The Treatment Rooms uses SECPay secure servers to authorise credit or debit card transactions.
Sensitive data is sent using encryption to prevent data being intercepted during transmission via SECPay’s secure servers. The Treatment Rooms does not store credit card numbers used for online purchases on our computer database.
